Return and Refund Policy

Thank you for shopping with HAIARA.
We strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we're here to help.

30-Day Return Policy

You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.
To be eligible for a return:

  • The item must be unused

  • In the same condition you received it

  • In the original packaging

How to Initiate a Return

To begin your return:

  • Contact us at contact@haiara.shop

  • Provide your order number, the item(s) you wish to return, and the reason

  • Our customer service team will provide return instructions and authorization

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • A mistake on our part

  • A defective product

We recommend using a trackable shipping service for safe delivery.

Refund Processing

After we receive and inspect your return, you will receive an email notification of the refund approval or rejection.
If approved, the refund will be processed and automatically applied to your original payment method.
Processing times may vary depending on your payment provider.

Exchanges

To exchange an item:

  • Follow the return process above

  • Place a new order for the desired item
    Note: Exchanges are handled separately from returns.

Damaged or Defective Items

If your item is damaged or defective, contact us immediately at contact@haiara.shop.
We will provide instructions for a replacement or refund.

Contact Us

If you have any questions about our Return and Refund Policy, reach us at:
📧 contact@haiara.shop

Note: HAIARA reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing HAIARA.
We value your trust and are committed to excellent customer service.